The whole reason we do what we do is we get a big kick out of pleasing people. Here are just a few of the responses we've received from our customers.
I want to tell you how grateful I am to the staff at Maria’s Italian Kitchen on Pico West Los Angeles. Things could have ended pretty badly for my family on the evening of Thursday, June 4 if it weren’t for the staff, and in particular, for one of the busboys.
My son and I were visiting from Rock Island, Illinois and were staying with my 93-year-old father-in-law. We had a lovely dinner at Maria’s. My sister-in-law had insisted that he could scoot into a booth when we first arrived. Little did we know, however, that in scooting out of the booth, he would lose his wallet- at least, I think that’s what happened. We started out toward the car and luckily were walking very slowly. A young man came running up to us from the restaurant and presented us with my father-in-law’s wallet. The busboy didn’t even wait for a thank you, and ran back to the restaurant immediately.
The busboy, and any other staff member involved, saved us so much grief! Instead of bringing to mind a pleasant evening that we were able to spend together at Maria’s, June 4 could have been remembered as a day of loss and substantial aggravation for my father-in-law, and of personal embarrassment to me since it was I who had invited my father-in-law to dinner.
You can understand why I feel compiled to write my thanks to Maria’s. I’m sure you demand honesty of your employees, but I also think that in this case honesty was coupled with concern for your customers and with quick action as well. You restaurant staff went out of their way to help us.
Best regards,
~ Jeanette Sendry 06/12/2009 |
Being a businessman I always welcome letters of praise about our employees.
I have been a regular customers for years of Maria’s Italian Kitchen. I frequent mostly your restaurant in Northridge and sometimes your Encino restaurant.
I must tell you how lucky you are to have a manager like Greg Jamgotchian. Greg is attentive, make everyone feel like they’re the only customers in the in the restaurant. Greg is always checking it make sure everyone is satisfied and is there to take care of ay problem fast and courteously. He’s an expert in customer services. I have never been disappointed in anything I have ordered at Maria’s. Keep up the good work.
~ Jules Baker 05/26/2009 |
Great food and good service.
~ Reward Network Customer 30309178 4/26/2009 |
A very nice, family-run restaurant. Great for families and people with kids of all ages as well as a casual night out for 2. Service was fast and friendly. The full bar and many menu selections offer lots of variety from basic pizza and pasta to risotto and other Italian favorites. Will definitely be back. I live in Studio City and with so many Italian restaurant choices, I credit the dining progam for motivating me to visit Maria's Kitchen and helping me to find a new place to frequent.
~ Reward Network Customer 4756997 4/26/2009 |
Service was outstanding
~ Reward Network Customer 39698283 4/24/2009 |
Wonderful food. The tiramisu is the best!!!
~ Reward Network Customer 38796270 4/24/2009 |
I had the BBQ Chicken salad for dinner. It was excellent. Very large. It was still good the second day.
~ Reward Network Customer 4781376 4/05/2009 |
Great food!
~ Reward Network Customer 9469483 03/29/09 |
Great food & service
~ Reward Network Customer 7953843 03/29/09 |
Fast, friendly service.
~ Reward Network Customer 9944202 3/28/2009 |
Food was delicious. Portions substancial. Inside and outside seating with heaters available. The ceiling in outside area like and Italian fresco. Reasonably priced.
~ Reward Network Customer 38549679 3/28/2009 |
My waitress was very nice and good at her job, considering that it was fairly busy when I was there at lunch.The restaurant appeared to be more suited to dinner rather than lunch.
~ Reward Network Customer 38131260 3/27/2009 |
We always have a great experience at Maria's. The food is great and the service is EXCELLENT !
~ Reward Network Customer 18380789 3/25/2009 |
Service is good, clean place, food is great!
~ Reward Network Customer 18522489 3/16/2009 |
It was Sat. night at 6:00 PM and it wasn't too crowded to beseated. By the time we left at 7:30 the place was packed,Customers waiting in line. This should tell you the food is great,and the value is too. Times are tough, so when you see a packed restaurant, you know it must be good. Thank you.
~ Reward Network Customer 2818863 3/14/2009 |
I liked the Maria's Date Night Wine . . . it was delicious!
~ Reward Network Customer 38153331 3/13/2009 |
It's a neighborhood favorite of ours.
~ Reward Network Customer 1446644 3/13/2009 |
Chipino was great as well as the service. Portion were large enough to take some home.
~ Reward Network Customer 39467549 3/13/2009 |
The service was outstanding. The food excellent and service fast.
~ Reward Network Customer 37075109 3/12/2009 |
We loved this restaurant. The food and service was excellent, and the the value was exceptional. We will absolutely go back.
~ Reward Network Customer 3135495 3/12/2009 |
Great Italian food with excellent service
~ Reward Network Customer 9196363 3/11/2009 |
Great neighborhood Italian food at reasonable prices.
~ Reward Network Customer 3549897 3/11/2009 |
Wonderfully cute place to dine at. Great food and services.
~ Reward Network Customer 3771661 3/11/2009 |
Madelyn,
I hosted a dinner party for 20 people last night at your West LA restaurant, and had a wonderful time.
As always, the food, service, and ambiance were great. You have an outstanding employee there, which is why I’m writing this email.
I planned the party with Nikki, and must tell you she was exceptional. With only 4 days advanced notice, and another party going on at the same time, Nikki took care of everything. She guided me with suggestions from wine to salads, to entrees to desert, developed a beautiful pre-printed menu for us, and had the tables set perfectly. Throughout the entire process Nikki was knowledgeable, professional, friendly, enthusiastic, and eager to help. She was truly a pleasure to work with, and a tribute to your organization.
We had a great time, and look forward to hosting our next party there!
Regards,
~ Dan Lewis 3/08/2009 |
Everything was good here: calamari, shrimp scampi, tiramisu...it's all reasonably priced with generous portions, and I will definitely go back when I'm craving Italian food.
~ Reward Network Customer 32219343 3/07/2009 |
Their lunch special is very good.
~ Reward Network Customer 2693948 3/07/2009 |
Everything was good here: calamari, shrimp scampi, tiramisu...it's all reasonably priced with generous portions, and I will definitely go back when I'm craving Italian food.
~ Reward Network Customer 32219343 3/07/2009 |
Their lunch special is very good.
~ Reward Network Customer 2693948 3/07/2009 |
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nice restaurant--the atmosphere is lively, the food a bit above O.K., service is friendly, pricing is affordable, a generally enjoyable time. a bit noisy--let's just say "lively"!
~ Reward Network Customer 345963 2/19/2009 |
Hi. My wife and I are huge fans of the food you serve!! We have been turning our friends on to your restaraunt for the past year since we found you. I'm half italian from New York city and my wife Bree is from New Jersey. Your food is the closest thing to my grandmother's I've found since she died a few years ago. She was also from Napoli. Thank goodness for the memories your food brings to her memory for me and the genuine quality and service you provide. Long live Maria! :)
~ Alex and Bree Diaz 12/8/2008 |
this is the best restaurant ever I love this place this is now my favorite place GOOD JOB
~ Kaitlin Morgan 10/21/2008 |
I used to live in Sherman Oaks, right around the corner from Maria's, on Dixie Canyon Avenue. I lived in a condo there for 10 years and frequented Maria's (I had been to Maria's quite a bit before when I lived over on Coldwater Canyon) and I was always at the AA meetings at Radford up the street, so we used to go quite regularly. It was a very special place to have great food and get together with great friends.
Almost a year ago, I sold my condo and moved across the country to Asheville, NC and there isn't anything like Maria's here. I miss Maria's and my friends...I also catered some wonderful parties for family/friends from Maria's.
So my "Maria's Memories" are very very special to me. Thanks for all the joy you bring to friends and families. It isn't just about the food, it is the welcoming atmosphere, the wonderful staff -- wait staff and managers -- that make it a 2nd home.
One of my best friends is celebrating a big birthday in May, and I couldn't think of anything to get her until I remembered our "farewell dinner" at Maria's (our place) right before I left. So I got her a giftcard to Maria's.
I know she will cry when she sees it...
Thanks again!!
~ Katy Dowdalls 4/24/2008 |
Thank you. My daughter eats at Maria's regularly. I am from Hoboken, and ate at the first Marias as my first pasta after the 94 quakes. I was in recently because of a plumbing and electrical melt down of my new house. I must gravitate to the familiar, and eat pasta for comfort in times of trouble. The staff was exquisitely friendly, and the food was delicious. I am interested in special events.
~ Roz Brown May/5/2007
An enormous thank you for the very special dinner you served for our group of 18 people on Monday, December 19th. They had a wonderful time with your delicious food, excellent service and very careful planning. Almost everyone in the party is looking forward to returning to Maria?s Restaurant whenever possible. As you can see from this letter, we came back tonight! It was a real pleasure to have all of you (including the cooks of course) make our evening so very enjoyable!
~ Lorraine Sax and Friends
We recently had a surprise 75th birthday party for my mother-in-law & needed a completely flourless cake. YOU DID IT! It was the hit of the party.
~ Cherryl Greene
The service was excellent Your employees deserve raises!
~ Koji Bunden
This was a great evening. The smoked Chicken Ravioli was awesome, our waitress was great.
~ Katie Hunt
In all our years of doing this (volunteering at election precincts), this was the first time that a restaurant was so caring (to deliver free pizzas). We really appreciated your restaurants? thoughtfulness and involvement in the community.
~ Sheri Karp
We?ve found our first restaurant diva (Madelyn Alfano). We expected Maria?s to be great and it was. It?s you who are so impressive, as a businesswoman and lover of life. How super to meet you.
~ Maureen Tobin & Thomas Young
The increased interest in the Elf Program is directly attributable to the efforts of Maddy Alfano... Maddy is unquestionably our Elf of the Year. Please accept my sincere and heartfelt thanks for your work and your generosity of finances, spirit and time.
~ Children?s Hospital of Los Angeles, Holiday Elves
Thank you so much for making our party so nice. Everyone had a great time... and your staff made it easy for us to enjoy it...
~ Rachel and Lee Greenberg
We?re originally from the east coast and know italian food. Pizza was GREAT!
~ Debbie Carnal
World Class Pizza. Top Service...
~ Lawrence Hildrige
We love Marias. It is very family friendly.
~ Kristen Comley
Fabulous! Our favorite restaurant. My daughter BEGS to come here.
~ Nancy Agnew
I am a frequent visitor and every time I come in I'm delighted with the food and service. It's always a pleasure to come to Marias.
~ Juliette Flores